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PRODUCT REGISTRATION

Thank you for purchasing a product from Denecke, Inc.
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Repairs

RATES

  • $95/hour (half hour minimum) plus the cost of replacement parts.
  • Rush repairs are $150/hour (half hour minimum) plus the cost of replacement parts.
  • NOTE: Please allow for at least a five day turn around time.


RETURNING EQUIPMENT FOR REPAIR

If your equipment requires repair, ship or carry the item to our office at:

Denecke, Inc.
ATTN: Repair Department
25209 Avenue Tibbitts
Valencia, CA 91355

Telephone (661) 607-0206

All transportation and shipping costs are the responsibility of the customer.

When sending items for repair please include a note with the following information:

  • Description of the problem and any information you feel might be relevant (weather conditions, exposure to salt water, dropped from great height, backed over by truck, struck by lightning, etc.)
  • Best way to contact you in case of questions
  • Return shipping information
  • Method of Payment We accept VISA, MasterCard and American Express.
  • NOTE: Include the wires and/or cables used with the item whenever possible and DO NOT SEND BATTERIES.
Limited Warranty

All products sold by Denecke, Inc. are warranted to the original purchaser against defects in materials and workmanship for (1) year from the date of original purchase.

However, this warranty excludes accessories, batteries and cables. Also, this warranty does not apply to any instrument determined by Denecke, Inc. to have been subjected to customer alteration, modification, negligence or misuse.

In the event of any defects determined by Denecke, Inc. to be covered by this warranty, Denecke, Inc. will, at its sole option, repair or replace the defective instrument without charge. To obtain warranty service the defective instrument must be returned within one (1) year from purchase to:

Denecke, Inc.
ATTN: Repair Department
25209 Avenue Tibbitts
Valencia, CA 91355

Telephone (661) 607-0206

All transportation and shipping costs are the responsibility of the purchaser.

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Denecke, Inc. · 25209 Avenue Tibbitts Valencia, CA 91355
PHONE: (661) 607-0206 · FAX: (661) 257-2236
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© 2016 Denecke, Inc. All Rights Reserved.

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